Auto Parts Retail Lead & Customer Service Specialist

O'Reilly Auto Parts; Lemon Grove (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is hiring a Retail Service Specialist in Lemon Grove, California. The role involves supporting management in customer sales, ensuring high service levels and managing store operations. Key qualifications include strong communication skills and the ability to obtain RSS Certification, with a preference for candidates with retail sales experience in auto parts. O'Reilly Auto Parts offers competitive wages and extensive career growth opportunities in a stable work environment, reinforcing their promote-from-within philosophy.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Experience in retail sales, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise the customer service levels in retail showroom.
• Ensure buy online/ship to store processes are efficient.
• Process retail customer returns and exchanges efficiently.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

O'Reilly Auto Parts is hiring a Retail Service Specialist in Lemon Grove, California. The role involves supporting management in customer sales, ensuring high service levels and managing store operations. Key qualifications include strong communication skills and the ability to obtain RSS Certification, with a preference for candidates with retail sales experience in auto parts. O'Reilly Auto Parts offers competitive wages and extensive career growth opportunities in a stable work environment, reinforcing their promote-from-within philosophy.