Retail Service Lead — Auto Parts

O'Reilly Auto Enterprises, LLC; Lacey (WA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Day One medical insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and store operations. The role includes shift management in the absence of store leadership and emphasizes bilingual candidates.

The position requires strong communication abilities and RSS Certification, with emphasis on delivering exceptional customer experiences and adhering to company policies. Compensation includes a base hourly wage plus potential premiums and benefits.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure returns and exchanges are processed efficiently and according to procedure.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and store operations. The role includes shift management in the absence of store leadership and emphasizes bilingual candidates.

The position requires strong communication abilities and RSS Certification, with emphasis on delivering exceptional customer experiences and adhering to company policies. Compensation includes a base hourly wage plus potential premiums and benefits.