Auto Parts Retail Lead & Customer Service Specialist

O'Reilly Auto Parts; San Marcos (CA); On-site; USD 23,281 - 34,302; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in San Marcos, CA. This role involves supporting the Store Manager by overseeing sales, customer service, and store operations. Responsibilities include leading the team to provide excellent customer service, managing inventory, and ensuring smooth order and returns processes. Ideal candidates should have strong communication skills and retail experience in auto parts. The position offers competitive wages, paid time off, and opportunities for career growth.

Qualifications

• Strong communication skills are essential.
• Ability to lead team members in providing excellent customer service.
• Retail sales experience preferred in auto parts.

Responsibilities

• Support Store Manager and Assistant Managers in sales and operations.
• Lead store team members in customer service.
• Supervise retail showroom customer service levels.
• Ensure processing of online orders and customer contacts.
• Handle retail customer returns and refunds efficiently.

Skills

Strong communication skills

Retail sales experience, preferably in auto parts

Automotive systems and repair knowledge

Fluency in multiple languages (Spanish is highly desired)

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in San Marcos, CA. This role involves supporting the Store Manager by overseeing sales, customer service, and store operations. Responsibilities include leading the team to provide excellent customer service, managing inventory, and ensuring smooth order and returns processes. Ideal candidates should have strong communication skills and retail experience in auto parts. The position offers competitive wages, paid time off, and opportunities for career growth.