Bilingual Retail Service Leader — Auto Parts & Customer Experience

O'Reilly Auto Parts; Bennington (VT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Wages

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Vermont is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance and operations, with shift management duties in the Manager's absence. The role encourages bilingual candidates and offers a compensation package with hourly wages from 14.42 to 20.40 plus annual and quarterly performance bonuses and premiums where applicable.

You'll lead team members, ensure excellent customer service, manage transfers and returns, and

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels in the retail showroom and support programs.
• Ensure calls and transfers are processed promptly and customers are notified.
• Handle returns, exchanges, and refunds accurately and efficiently.
• Perform opening/closing duties and secure deposits per policy.

Skills

Strong communication skills

RSS Certification

Spanish language

Education

RSS Certification

Job description

O'Reilly Auto Parts in Vermont is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance and operations, with shift management duties in the Manager's absence. The role encourages bilingual candidates and offers a compensation package with hourly wages from 14.42 to 20.40 plus annual and quarterly performance bonuses and premiums where applicable.

You'll lead team members, ensure excellent customer service, manage transfers and returns, and