Auto Parts Retail Lead & Customer Service Specialist

O'Reilly Auto Parts; Barton (VT); On-site; USD 19,864 - 28,103; Full time

Benefits offered by this job

Competitive wages & paid time off

Stock purchase plan & 401(k)

Medical, dental, & vision insurance

Team member health and wellbeing programs

Tuition educational assistance programs

Opportunities for career growth

Job summary

O'Reilly Auto Parts in Barton, Vermont is seeking a Retail Service Specialist to support management and enhance customer service. The role involves leading the store team, ensuring customer satisfaction, handling orders and returns, and managing store operations. Candidates should have strong communication skills and be able to obtain RSS certification, with retail experience and automotive knowledge preferred. The position offers competitive wages and various benefits including a 401(k) plan and health insurance.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom.
• Ensure telephone is answered according to company policy.
• Process all buy online/ship to store and other transfers in a timely manner.
• Handle special orders and outside purchases efficiently.
• Process retail customer returns and exchanges efficiently and friendly.
• Invoice all merchandise before product leaves the store.
• Communicate Zipline messages and delegate tasks.
• Ensure team members adhere to the posted work schedule.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Education

Retail sales experience, preferably in auto parts

Knowledge of automotive systems and repair

ASE Certification

Fluency in multiple languages (Spanish highly desired)

Job description

O'Reilly Auto Parts in Barton, Vermont is seeking a Retail Service Specialist to support management and enhance customer service. The role involves leading the store team, ensuring customer satisfaction, handling orders and returns, and managing store operations. Candidates should have strong communication skills and be able to obtain RSS certification, with retail experience and automotive knowledge preferred. The position offers competitive wages and various benefits including a 401(k) plan and health insurance.