Bilingual Retail Service Lead — Auto Parts

O'Reilly Auto Parts; Keene (NH); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive Wages

Paid Time Off

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Assistance

Career Growth Opportunities

Zusammenfassung

O'Reilly Auto Parts in Keene, NH is seeking a Retail Service Specialist to support the Store Manager and shift management in the absence of leadership. The role emphasizes customer service, store appearance, and efficient store operations while promoting programs and policies.

Both English and bilingual abilities are valued, with opportunities for growth and a strong benefits package included in total compensation.

Qualifikationen

• Strong communication skills.
• Ability to obtain RSS Certification.

Aufgaben

• Lead store team in providing excellent customer service.
• Supervise customer service levels in the showroom and ensure adherence to programs.
• Answer phones according to policy and process orders promptly.
• Manage buy online/ship to store, transfers, and add orders; contact customers on shipment arrivals.
• Process special orders and outside purchases efficiently and accurately.
• Handle returns; issue refunds with correct payment methods.
• Ensure merchandise is invoiced before leaving the store; manage core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure adherence to posted work schedules and proper clock-in/out; perform opening/closing duties.

Kenntnisse

Strong communication

RSS Certification

Jobbeschreibung

O'Reilly Auto Parts in Keene, NH is seeking a Retail Service Specialist to support the Store Manager and shift management in the absence of leadership. The role emphasizes customer service, store appearance, and efficient store operations while promoting programs and policies.

Both English and bilingual abilities are valued, with opportunities for growth and a strong benefits package included in total compensation.