Auto Loan Collections Specialist – Growth & Impact

Veros Credit, LLC; Arizona; Hybride; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Holidays

Paid Time Off

Résumé du poste

Veros Credit, LLC is seeking an Account Servicing Specialist (Pre 30’s) to service auto loan accounts less than 30 days delinquent. You will document collection activities using loan servicing software and ensure compliance with FDCPA and company policies.

Essential responsibilities include negotiating arrangements, assisting borrowers to keep their vehicles, and accurately recording all interactions. Bilingual English/Spanish is preferred for customer contact.

Qualifications

• 1+ year in collections or related field.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to read and apply federal, state, and local collections regulations.
• Professional, tactful interaction with customers.
• Ability to work independently and in a team in a fast-paced environment.
• Flexible schedule and overtime as needed.
• Bilingual English/Spanish preferred.

Responsabilités

• Follow policies and FDCPA compliance.
• Negotiate payment arrangements and suggest alternatives.
• Help borrowers strategize to keep their vehicle while meeting loan obligations.
• Document account information and collection activities accurately.
• Use skip tracing tools to locate delinquent borrowers.
• Perform other duties as assigned.

Connaissances

Negotiation

Communication

Problem solving

Teamwork

Formation

High School Diploma or GED

Outils

Skip-tracing tools

Loan servicing software

Description du poste

Veros Credit, LLC is seeking an Account Servicing Specialist (Pre 30’s) to service auto loan accounts less than 30 days delinquent. You will document collection activities using loan servicing software and ensure compliance with FDCPA and company policies.

Essential responsibilities include negotiating arrangements, assisting borrowers to keep their vehicles, and accurately recording all interactions. Bilingual English/Spanish is preferred for customer contact.