Bilingual Auto Collections Specialist (English/Spanish)

Veros Credit, LLC; United States; Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending Accounts

Disability Insurance

EAP

401(k) Plan

Tuition Reimbursement

Paid Holidays

Paid Time Off

Transit Benefit

Referral Bonus

Quarterly lunches

Free fruit

Coffee/Latte machine

Job summary

Veros Credit, LLC is seeking an Account Servicing Specialist (60 Days) to manage auto loan accounts that are 60 days delinquent and document all collection activities in our loan servicing software.

Ideal candidates will have 5+ years in collections, strong negotiation and communication skills, and bilingual English/Spanish. You will ensure FDCPA compliance and work with borrowers to preserve vehicle ownership where possible.

Qualifications

• 5+ years of experience in the collections field, preferably subprime lending.
• Able to read/apply FDCPA and related regulations.
• Bilingual English/Spanish required.

Responsibilities

• Follow policies and FDCPA requirements in daily activities.
• Negotiate payment arrangements and suggest alternative methods.
• Help borrowers keep their vehicle while meeting loan obligations.
• Document account activity accurately in the servicing system.
• Utilize skip tracing to locate delinquent borrowers.

Skills

Communication

Negotiation

Problem-solving

Teamwork

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Loan Servicing Software

Skip Tracing Tools

Job description

Veros Credit, LLC is seeking an Account Servicing Specialist (60 Days) to manage auto loan accounts that are 60 days delinquent and document all collection activities in our loan servicing software.

Ideal candidates will have 5+ years in collections, strong negotiation and communication skills, and bilingual English/Spanish. You will ensure FDCPA compliance and work with borrowers to preserve vehicle ownership where possible.