Customer Care Specialist: Flexible Hours, Growth & Benefits

Government Employees Insurance Company; San Diego (CA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health and wellness benefits starting

PTO accrue immediately

13 paid holidays annually

401(k) with up to 6% match

Tuition assistance (GEICO Strive)

Job summary

GEICO in Poway, CA is hiring a Customer Service Representative to manage calls, billing questions, and policy updates while offering recommendations. You will build product knowledge and provide solutions that improve customer satisfaction in a fast-paced environment.

The role offers starting pay of $20.86 per hour with evening (+10%) and weekend (+20%) differentials, benefits from day one, PTO, holidays, a 6% 401(k) match, and tuition assistance.

Qualifications

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Evening availability

Weekend availability

Holiday availability

Education

High school diploma

College degree preferred

Job description

GEICO in Poway, CA is hiring a Customer Service Representative to manage calls, billing questions, and policy updates while offering recommendations. You will build product knowledge and provide solutions that improve customer satisfaction in a fast-paced environment.

The role offers starting pay of $20.86 per hour with evening (+10%) and weekend (+20%) differentials, benefits from day one, PTO, holidays, a 6% 401(k) match, and tuition assistance.