Customer Service Pro - Remote Options & Growth

GEICO; United States; Remote; USD 38,000 - 48,000; Full time

Benefits offered by this job

Weekend differential

Job summary

GEICO in Tucson, AZ is hiring a Customer Service Representative to handle calls from current policyholders onsite. The role includes answering billing questions, making policy changes, and providing personalized recommendations.

The position offers hourly pay and an annual salary range of $38,405–$47,997 with a 20% weekend differential on applicable shifts. Onsite in the office, the role supports GEICO’s pledge of great careers and culture.

Qualifications

• 12+ months of contact center or customer facing service experience (preferred)
• Experience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfaction
• Ability to work and grow in a fast-paced, high-volume call center environment
• Willingness to learn new skills and ability to adjust to changes quickly
• Open to feedback to support your performance and development
• Solid computer and multi-tasking skills
• Minimum of high school diploma or equivalent
• An associate’s degree or higher (preferred)
• Active Personal Lines insurance license (preferred)

Responsibilities

• Be the first point of contact for policyholders, answering questions and guiding them
• Handle billing questions and policy changes
• Provide recommendations and up-sell where appropriate
• Maintain accurate records in the CRM

Skills

Customer service

Active listening

Communication

Multitasking

Adaptability

Education

Associate’s degree or higher

High school diploma or equivalent

Active Personal Lines insurance license (preferred)

Job description

GEICO in Tucson, AZ is hiring a Customer Service Representative to handle calls from current policyholders onsite. The role includes answering billing questions, making policy changes, and providing personalized recommendations.

The position offers hourly pay and an annual salary range of $38,405–$47,997 with a 20% weekend differential on applicable shifts. Onsite in the office, the role supports GEICO’s pledge of great careers and culture.