Auto Customer Experience Specialist | Flexible Schedule

GEICO Indemnity Company; Tampa (FL); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health and wellness benefits starting 

401(k) with up to 6% match

Tuition assistance program

Paid time off + holidays

Job summary

GEICO seeks an Auto Customer Service Representative in Tampa to guide policyholders through coverage needs and billing inquiries, delivering world-class service. The role emphasizes customer interaction, problem resolution, and cross-selling awareness within a high-volume center.

Starting pay is $25.31–$29.28 per hour with +10% evenings and +20% weekends, plus benefits from Day 1, including health, dental, and vision. Office on Cypress St with a mix of on-site/off-site work.

Qualifications

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Education

High School Diploma or GED

College degree preferred

Job description

GEICO seeks an Auto Customer Service Representative in Tampa to guide policyholders through coverage needs and billing inquiries, delivering world-class service. The role emphasizes customer interaction, problem resolution, and cross-selling awareness within a high-volume center.

Starting pay is $25.31–$29.28 per hour with +10% evenings and +20% weekends, plus benefits from Day 1, including health, dental, and vision. Office on Cypress St with a mix of on-site/off-site work.