Auto Claims Specialist — Flexible Hours, Training & Perks

Geico; Poway (CA); Presencial; USD 28.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness benefits starting

Paid time off & holidays

401(k) with match

Tuition assistance

Descripción de la vacante

GEICO is seeking a Claims Service Specialist in Poway, CA. You will manage incoming calls, gather facts, and guide policyholders through the claims process to help them get back on the road with empathy and care.

The role requires customer-facing claims experience, the ability to work in a high-volume call center, and an active Adjusters license is preferred. Evening/weekend availability may be required; on-site training followed by partial on-site work is offered.

Formación

• High School Diploma or GED required; college degree preferred.
• Active Adjusters license preferred (training and exam fees provided).
• Customer-facing claims experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals is beneficial.

Responsabilidades

• Manage incoming calls, collect accident facts, investigate claim details, collect statements from involved parties, and assist in getting customers back on the road.
• Resolve customer concerns and drive a positive customer experience.

Conocimientos

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Educación

High School Diploma or GED

Active Adjusters license (preferred)

Descripción del empleo

GEICO is seeking a Claims Service Specialist in Poway, CA. You will manage incoming calls, gather facts, and guide policyholders through the claims process to help them get back on the road with empathy and care.

The role requires customer-facing claims experience, the ability to work in a high-volume call center, and an active Adjusters license is preferred. Evening/weekend availability may be required; on-site training followed by partial on-site work is offered.