Customer Service Representative (Auto)

Geico; Fredericksburg (VA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health and wellness benefits starting

Accrue Paid Time Off immediately

13 paid holidays annually

401(k) with up to 6% match

Upfront tuition assistance program

Job summary

GEICO is seeking a Customer Service Representative (Auto) in Fredericksburg, VA. You will guide policyholders through coverage changes, answer billing inquiries, and provide world-class service in an on-site office setting.

Qualifications include 1 year of customer-facing experience, a high school diploma or GED, and licensing preferences. The role emphasizes empathy, communication, and problem-solving in a high-volume environment.

Qualifications

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsibilities

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Skills

Customer service

Communication

Problem solving

Empathy

Multitasking

Attention to detail

Education

High School Diploma or GED

College degree preferred

Job description

Customer Service Representative (Auto)GEICO uses cookies to help us provide the best experience on GEICO Careers. By continuing to use our website, you consent to the use of cookies. For more information, please visit our cookie policy.### Customer Service Representative (Auto)Apply: Fredericksburg, VA: Full time: Posted Today: R0066556**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. **Your Impact at GEICO**As a Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. **On Site / In Office position - Fredericksburg, Virginia****What Makes This Opportunity Exciting?*** **Compensation & Incentives:** + Starting Salary: $23.33/hour ($47,009.95/annually) + Differentials: +10% for evening shifts; +20% for weekends.* **Benefits:** + Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). + Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). + 401(k) with up to 6% match, vested immediately. + GEICO Strive, upfront tuition assistance program (up to $5,250 annually).* **Professional Growth:** + Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.* **Workplace Flexibility:** + Complete in-office training, then opportunity to work 80% on-site and 20% off-site. + Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. + **Office Location:** One GEICO Boulevard Fredericksburg, VA 22412**How You’ll Make a Difference** * **Customer Interaction:** Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.* **Problem Resolution:**Resolve customer concerns, ensuring a positive experience.* **Product Knowledge:** Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.* **Meaningful Impact:** Enhance customer satisfaction through meaningful interactions.**What We’re Looking For:** * **Experience & Qualifications:** + Minimum of 1 year of customer-facing experience required; 3+ years preferred. + Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. + Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). + High School Diploma or GED required; College degree preferred.* **Core Skills:** + Strong customer service, interpersonal, problem-solving, and empathy skills. + Adaptable, detail-oriented, and able to prioritize and multitask across platforms.* **Availability:** + Available to work evenings, weekends, and holidays. #LI-AE1#geico800