Auto Glass Customer Care Specialist

Jaj Enterprises Llc; Eugene (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

A-1 Auto Glass is seeking a Customer Service Representative to assist drivers with windshield and window replacement needs. You will guide customers through every step, respond to inquiries by phone, email, and text, and ensure accurate quotes, invoices, and orders.

Join a team focused on delivering exceptional service and problem solving. You will file insurance claims and coordinate with glass shops for installations, balancing independent tasks with teamwork in a dynamic environment.

Qualifications

• 2–3 years of customer service or sales experience.
• Proficiency in MS Office.
• Strong organizational and communication skills.
• Must successfully pass a pre-employment drug screen and background check.

Responsibilities

• Respond to customer inquiries via phone, email, and text.
• Help customers identify the right parts for their needs and file insurance claims.
• Coordinate with glass shops to schedule installations.
• Manage quotes, invoices, and order forms with accuracy and timeliness.
• Resolve issues with freight, payments, or warranties with internal teams.

Skills

Customer service

Sales experience

Communication

Organization

Tools

MS Office

Job description

A-1 Auto Glass is seeking a Customer Service Representative to assist drivers with windshield and window replacement needs. You will guide customers through every step, respond to inquiries by phone, email, and text, and ensure accurate quotes, invoices, and orders.

Join a team focused on delivering exceptional service and problem solving. You will file insurance claims and coordinate with glass shops for installations, balancing independent tasks with teamwork in a dynamic environment.