Auto Glass Customer Experience Specialist

AAA Mountain West Group; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid holidays

PTO 17 days (year 1)

PTO 22 days (year 2)

No Sundays

Tuition reimbursement

401K matching

AAA membership

Employee discounts

Wellness program

Medical, dental, vision

Job summary

AAA Mountain West Group is seeking a customer service professional to manage auto glass related calls, coordinate with insurance, and process invoices. You will work with the auto glass team to troubleshoot issues and dispatch technicians for scheduled jobs.

Ideal candidates will have 2+ years in customer service in auto glass or a related field, excellent communication, and the ability to navigate field software. This is an in-office role with opportunities for growth and comprehensive benefits.

Qualifications

• Minimum 2 years of customer service experience in auto glass or comparable industry.
• High School Diploma is required.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage call volume for auto glass following proper process and procedures.
• Gather information and coordinate with customer insurance agency.
• Process invoices for payment via glass management software and verify accuracy.
• Collaborate with auto glass team and suppliers to troubleshoot issues.
• Order glass/parts, create technician schedules, and dispatch work to technicians.

Skills

Communication

Issue troubleshooting

Customer service

Education

High School Diploma

1-3 Years Experience

2+ years auto glass cs

Job description

AAA Mountain West Group is seeking a customer service professional to manage auto glass related calls, coordinate with insurance, and process invoices. You will work with the auto glass team to troubleshoot issues and dispatch technicians for scheduled jobs.

Ideal candidates will have 2+ years in customer service in auto glass or a related field, excellent communication, and the ability to navigate field software. This is an in-office role with opportunities for growth and comprehensive benefits.