Customer Service Pro for Auto Glass Leader Growth Perks

Glass America, Inc.; Livonia (MI); Híbrido; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Paid holidays

Medical insurance

Dental & Vision

401(k)

Life Insurance

Short-Term Disability

Voluntary Life Insurance

Daily Pay option

Descripción de la vacante

Glass America, Inc. in Livonia, MI is seeking a Customer Service Representative to join the shop operations team. You will handle customer inquiries, schedule appointments, and coordinate with technicians to ensure smooth service delivery.

The role requires strong typing, data entry skills, and a customer-first attitude. Benefits include PTO, holidays, and comprehensive insurance options, with opportunities for growth within the company.

Formación

• Experience in a fast-paced customer-facing role.
• Strong data entry and typing skills for accurate records.
• Ability to communicate clearly with customers and technicians.

Responsabilidades

• Professionally handle customer interactions in person and over the phone.
• Schedule customer appointments with urgency and accuracy.
• Coordinate with Auto Glass Technicians and update records in the software.
• Provide quotes for installation and repair services following the process.
• Assist dispatch/parts team to meet shop goals and budgets.

Conocimientos

Customer service

Data entry

Phone handling

Typing accuracy

Descripción del empleo

Glass America, Inc. in Livonia, MI is seeking a Customer Service Representative to join the shop operations team. You will handle customer inquiries, schedule appointments, and coordinate with technicians to ensure smooth service delivery.

The role requires strong typing, data entry skills, and a customer-first attitude. Benefits include PTO, holidays, and comprehensive insurance options, with opportunities for growth within the company.