A-1 Customer Service

Jaj Enterprises Llc; Eugene (OR); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Zusammenfassung

A-1 Auto Glass is seeking a Customer Service Representative to assist drivers with windshield and window replacement needs. You will guide customers through every step, respond to inquiries by phone, email, and text, and ensure accurate quotes, invoices, and orders.

Join a team focused on delivering exceptional service and problem solving. You will file insurance claims and coordinate with glass shops for installations, balancing independent tasks with teamwork in a dynamic environment.

Qualifikationen

• 2–3 years of customer service or sales experience.
• Proficiency in MS Office.
• Strong organizational and communication skills.
• Must successfully pass a pre-employment drug screen and background check.

Aufgaben

• Respond to customer inquiries via phone, email, and text.
• Help customers identify the right parts for their needs and file insurance claims.
• Coordinate with glass shops to schedule installations.
• Manage quotes, invoices, and order forms with accuracy and timeliness.
• Resolve issues with freight, payments, or warranties with internal teams.

Kenntnisse

Customer service

Sales experience

Communication

Organization

Tools

MS Office

Jobbeschreibung

Are you passionate about helping customers and solving problems? At A-1 Auto Glass, we’re looking for a customer service expert to assist drivers with their windshield and window replacement needs. You’ll bring our technical expertise to life by guiding customers through every step of the process. If you’re highly motivated, thrive on delivering exceptional service, and love turning customer challenges into solutions, we want you on our team!A Day in the Life of a Customer Service Representative:You'll work in our shops responding to customer inquiries via phone, email, and text, helping automobile owners identify the right parts for their needs. You’ll file insurance claims and coordinate with glass shops to schedule installations. Throughout the day, you’ll manage quotes, invoices, and order forms, ensuring everything is accurate and timely. If any issues arise with freight, payments, or warranties, you’ll work with internal teams to resolve them quickly. The role is dynamic, with a balance between independent tasks and teamwork.BenefitsMedical, dental, and vision insurance and more401(k) with employer contributions after one year of employmentPaid time offPaid holidaysQualifications2–3 years of customer service or sales experienceProficiency in MS OfficeStrong organizational and communication skillsMust successfully pass a pre-employment drug screen and background checkJoin the A-1 team today!