Auto Glass Customer Care & Claims Specialist

RV Glass Experts; Eugene (OR); Vor Ort; USD 38.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with employer contributions

Paid time off

Paid holidays

Zusammenfassung

A-1 Auto Glass in Eugene, OR is seeking a Customer Service Representative to assist drivers with windshield and window replacement needs. You will guide customers through the process, manage quotes, invoices, and orders, and coordinate with shops to ensure timely installations.

With 2–3 years in customer service, you’ll thrive on delivering exceptional support, handling claims, and resolving issues collaboratively with internal teams. This role offers stability in a busy shop environment.

Qualifikationen

• 2–3 years of customer service or sales experience.
• Proficiency in MS Office.
• Strong organizational and communication skills.
• Must pass pre-employment drug screen and background check.

Aufgaben

• Respond to customer inquiries via phone, email and text.
• Help customers identify the right parts for their needs.
• File insurance claims and coordinate with glass shops to schedule installations.
• Manage quotes, invoices, and order forms.
• Resolve issues with freight, payments, or warranties with internal teams.

Kenntnisse

Customer service

Communication skills

Organizational skills

Tools

MS Office

Jobbeschreibung

A-1 Auto Glass in Eugene, OR is seeking a Customer Service Representative to assist drivers with windshield and window replacement needs. You will guide customers through the process, manage quotes, invoices, and orders, and coordinate with shops to ensure timely installations.

With 2–3 years in customer service, you’ll thrive on delivering exceptional support, handling claims, and resolving issues collaboratively with internal teams. This role offers stability in a busy shop environment.