A-1 Customer Service

RV Glass Experts; Eugene (OR); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with employer contributions

Paid time off

Paid holidays

Descripción de la vacante

A-1 Auto Glass in Eugene, OR is seeking a Customer Service Representative to assist drivers with windshield and window replacement needs. You will guide customers through the process, manage quotes, invoices, and orders, and coordinate with shops to ensure timely installations.

With 2–3 years in customer service, you’ll thrive on delivering exceptional support, handling claims, and resolving issues collaboratively with internal teams. This role offers stability in a busy shop environment.

Formación

• 2–3 years of customer service or sales experience.
• Proficiency in MS Office.
• Strong organizational and communication skills.
• Must pass pre-employment drug screen and background check.

Responsabilidades

• Respond to customer inquiries via phone, email and text.
• Help customers identify the right parts for their needs.
• File insurance claims and coordinate with glass shops to schedule installations.
• Manage quotes, invoices, and order forms.
• Resolve issues with freight, payments, or warranties with internal teams.

Conocimientos

Customer service

Communication skills

Organizational skills

Herramientas

MS Office

Descripción del empleo

A-1 Customer Service# A-1 Customer ServiceA-1 6th Street - Eugene, OR 97402## DescriptionAre you passionate about helping customers and solving problems? At A-1 Auto Glass, we’re looking for a customer service expert to assist drivers with their windshield and window replacement needs. You’ll bring our technical expertise to life by guiding customers through every step of the process. If you’re highly motivated, thrive on delivering exceptional service, and love turning customer challenges into solutions, we want you on our team!**A Day in the Life of a Customer Service Representative:**You'll work in our shops responding to customer inquiries via phone, email, and text, helping automobile owners identify the right parts for their needs. You’ll file insurance claims and coordinate with glass shops to schedule installations. Throughout the day, you’ll manage quotes, invoices, and order forms, ensuring everything is accurate and timely. If any issues arise with freight, payments, or warranties, you’ll work with internal teams to resolve them quickly. The role is dynamic, with a balance between independent tasks and teamwork.## Benefits* Medical, dental, and vision insurance and more* 401(k) with employer contributions after one year of employment* Paid time off* Paid holidays## Qualifications* 2–3 years of customer service or sales experience* Proficiency in MS Office* Strong organizational and communication skills* Must successfully pass a pre-employment drug screen and background check## Join the A-1 team today!