Auto Glass CSR — Fast-Paced Customer Support & Growth

Boyd Group; North Olmsted (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Paid holidays

401(k) match

Medical, dental & vision insurance

Disability & life insurance

Continuing education

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role is ideal for an organized, dependable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.

Qualifications

• 1–3 years of retail, auto service, call center, or customer-facing experience.
• Ability to multitask in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsibilities

• Professionally handle customer interactions and inquiries, in person and over the phone.
• Schedule customer appointments with a sense of urgency.
• Maintain regular communication with Auto Glass Technicians in the field.
• Use our software to note conversations, enter sales information and update records.
• Provide quotes on installation and repair services following our process.
• Help team meet shop production goals and budget targets.
• Complete work orders and keep records accurate and up to date.
• Maintain a clean, customer-ready store environment.
• Support inventory checks, part deliveries, and job confirmations as needed.
• Collaborate with technicians, market leadership, and Inside Sales teams.

Skills

Multitasking

Customer service

Communication skills

Phone & in-store interactions

Team collaboration

Education

High school diploma or GED

1–3 years of related experience

Tools

CRM systems

Dashboards

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records.

This role is ideal for an organized, dependable individual who thrives in a fast-paced, customer-facing environment and is motivated to help the team meet production and service goals.