Auto Collision CSR — Fast-Paced Growth & Benefits

Collision Works of Oklahoma LLC; Oklahoma City (OK); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Medical Insurance

401(k) Plan

Disability & Life Insurance

Voluntary Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Oklahoma City is hiring a Customer Service Representative (CSR) to deliver an exceptional customer experience while coordinating with customers and insurance companies. The role provides administrative support for the Repair Facility Team and involves managing appointments, insurance documentation, and rental coordination.

Applicants should have a high school diploma or GED and at least 1 year in a similar role; automotive environment experience is a plus.

Qualifications

• High School Diploma or GED.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.
• Ability to function well in a fast paced environment with multitasking under pressure.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation for disassembly.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners during the repair process using CCC One notes.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS throughout the day to ensure vehicles appear in ARMS are noted in CCC One.

Skills

Multitasking under pressure

Attention to detail

Office equipment knowledge

Computer skills

Oral and written communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Oklahoma City is hiring a Customer Service Representative (CSR) to deliver an exceptional customer experience while coordinating with customers and insurance companies. The role provides administrative support for the Repair Facility Team and involves managing appointments, insurance documentation, and rental coordination.

Applicants should have a high school diploma or GED and at least 1 year in a similar role; automotive environment experience is a plus.