Collision Estimator — KPI-Driven with Commission Opportunity

Gerber Collision & Glass; Ypsilanti (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

The Boyd Group is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with insurance providers. You will play a key role in aligning with team KPIs and ensuring smooth communication throughout the repair process.

Responsibilities include documenting interactions, providing timely information to customers, and ensuring DRP compliance.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

Minimum of 1-year experience

Awareness of where to look for answers

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

The Boyd Group is seeking an Estimator to deliver exceptional customer experiences by accurately assessing vehicle damage, preparing estimates, and coordinating repairs with insurance providers. You will play a key role in aligning with team KPIs and ensuring smooth communication throughout the repair process.

Responsibilities include documenting interactions, providing timely information to customers, and ensuring DRP compliance.