Estimator - Deliver a Seamless Auto Repair Experience

Boyd Group Services; Paducah (KY); On-site; USD 70,000 - 90,000; Full time

Job summary

Boyd Group Services in Paducah, KY is seeking an Estimator to provide a seamless customer experience by creating accurate estimates and coordinating vehicle repairs with insurance providers. You will document damage, identify needed parts, and communicate with customers throughout the repair process.

This role emphasizes attention to detail, compliance with DRP guidelines, and collaboration with the management team.

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Customer service

Communication

Attention to detail

Team coordination

Adaptability

Education

High School Diploma or equivalent

Job description

Boyd Group Services in Paducah, KY is seeking an Estimator to provide a seamless customer experience by creating accurate estimates and coordinating vehicle repairs with insurance providers. You will document damage, identify needed parts, and communicate with customers throughout the repair process.

This role emphasizes attention to detail, compliance with DRP guidelines, and collaboration with the management team.