Auto Damage Claims Specialist – Customer-First & Growth

Travelers; Rancho Cordova (CA); On-site; USD 55,000 - 91,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Pension plan

Paid time off

Wellness program

Volunteer opportunities

Job summary

Travelers is seeking a Claims Representative, Auto Damage, in California to support customers and third-party claimants through the claims process for vehicle damage. You will explain policy coverage, investigate claims, and ensure accurate payments while delivering excellent service.

The ideal candidate has a Bachelor’s degree, two years of auto-claim handling experience, and an active adjuster license if required.

Qualifications

• Bachelor’s Degree.
• Two years of auto claim handling experience.
• Active adjuster license, where applicable.
• Proficient in claims management systems with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions.
• Exceptional customer service skills and commitment to providing a positive experience for customers throughout the claim process.
• Strong attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Demonstrated conflict resolution skills; ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations and claim handling requirements.
• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Manage auto physical damage claims from first notice of loss through resolution and settlement, handling low to moderate complexity cases, including total loss evaluations and vehicle repair oversight.
• Evaluate and analyze policy terms, conditions, and exclusions to determine coverage, liability, and damage; negotiate equitable settlements within your authority.
• Coordinate and partner with appraisal team(s) and repair facilities to obtain necessary information and ensure thorough accurate damage assessments and timely claim resolution.
• Leverage all internal and external resources to conduct thorough investigations to gather all relevant facts accurately document findings in the claim management system and maintain accurate records of claim activity in claim management systems.
• Determine settlement amounts based upon appraisal estimate, negotiate and convey claim settlements within authority limits to insureds and claimants. As appropriate, write denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants.
• Provide timely and professional communication to customers, representatives, and internal stakeholders.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Skills

Communication skills

Stress management

Decision making

Customer service

Attention to detail

Education

Bachelor's degree

High School Diploma or GED

Tools

Claims management systems

Microsoft Office

Enterprise platforms

Job description

Travelers is seeking a Claims Representative, Auto Damage, in California to support customers and third-party claimants through the claims process for vehicle damage. You will explain policy coverage, investigate claims, and ensure accurate payments while delivering excellent service.

The ideal candidate has a Bachelor’s degree, two years of auto-claim handling experience, and an active adjuster license if required.