Auto Damage Claims Specialist

The Travelers Indemnity Company; Downers Grove (IL); On-site; USD 55,000 - 91,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Wellness program

Volunteer encouragement

Job summary

The Travelers Indemnity Company is seeking an Auto Damage Claims Representative to handle auto damage claims from notice of loss through settlement, ensuring accurate payments and customer-focused service.

Ideal candidates hold a Bachelor’s Degree, an active adjuster license if required, and have experience with claims management systems and MS Office. Excellent communication and analytical skills are essential for success.

Qualifications

• Bachelor’s Degree and auto claim handling experience.
• Active adjuster license, where applicable.
• Proficiency with claims management systems and MS Office.
• Strong communication and decision-making skills.

Responsibilities

• Manage auto physical damage claims from loss to settlement.
• Evaluate policy terms to determine coverage and liability.
• Coordinate with appraisal teams and repair facilities.
• Investigate thoroughly and document findings in the system.
• Communicate settlements within authority to insureds and claimants.

Skills

Strong communication skills

Customer service orientation

Analytical thinking

Negotiation skills

Attention to detail

Decision making

Handling stress

Adaptability

Team collaboration

Education

Bachelor’s Degree

Tools

Claims management systems

Microsoft Office

Enterprise technology platforms

Job description

The Travelers Indemnity Company is seeking an Auto Damage Claims Representative to handle auto damage claims from notice of loss through settlement, ensuring accurate payments and customer-focused service.

Ideal candidates hold a Bachelor’s Degree, an active adjuster license if required, and have experience with claims management systems and MS Office. Excellent communication and analytical skills are essential for success.