Auto Damage Claims Associate — Training & Growth

Travelers Canada; Downers Grove, Chicago (IL, IL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Pension Plan

Paid Time Off

Wellness Program

Volunteer Matching Gifts

Job summary

Travelers is hiring an Associate Claim Rep, Auto Damage in Downers Grove, IL. The program runs 9–12 months, focusing on training in claim handling, customer service and policy interpretation to prepare you for independent claims handling.

You’ll work with experienced professionals, assess coverage, gather evidence, and establish reserves while learning to navigate AI and digital transformation tools. Eligible for company benefits and opportunities to advance.

Qualifications

• Bachelor’s degree preferred; one year of customer service experience.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Word, Excel, Outlook; willingness to learn claims management.

Responsibilities

• Participate in structured training covering insurance policies, claim processes, systems and procedures.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders, claimants and witnesses.
• Develop and execute action plans for effective claim resolution.
• Communicate claim status to all parties including business customers.
• Maintain accurate records in claim management systems.

Skills

Customer service

Communication

Attention to detail

Judgment

Problem solving

Licensing readiness

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Travelers is hiring an Associate Claim Rep, Auto Damage in Downers Grove, IL. The program runs 9–12 months, focusing on training in claim handling, customer service and policy interpretation to prepare you for independent claims handling.

You’ll work with experienced professionals, assess coverage, gather evidence, and establish reserves while learning to navigate AI and digital transformation tools. Eligible for company benefits and opportunities to advance.