Auto Claims Associate: Damage & Coverage Expert

Insurance Journal; Baltimore, Northern (MD, KY); Hybrid; USD 34,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off and Holidays

Wellness Program

Volunteer Encouragement

Job summary

Travelers is seeking an Associate Claim Rep, Auto Damage, in the United States. The program includes structured training to handle auto, heavy equipment and property damage claims with on-the-job learning and exams.

Starting with comprehensive training, you will gain policy interpretation skills, claim assessment, and customer communication. A license within three months is required, and the role offers a hybrid work model with competitive base pay and benefits.

Qualifications

• Bachelor’s Degree.
• Previous internship or work experience in customer service or insurance.
• Willingness to obtain an active adjuster license where required by state law.
• Proficient in Microsoft Office (Word, Excel, Outlook); willingness to learn claims management.
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Ability to exercise sound judgement and make effective decisions within established authority.
• Exceptional customer service skills and commitment to providing a positive experience for insureds and claimants.
• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.
• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.
• Demonstrated openness to continuous learning.

Responsibilities

• Actively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job training.
• Assess coverage to determine compensability.
• Investigate by gathering information from policyholders, claimants, and witnesses.
• Partner with resources, as needed, to obtain other evidence in order to properly handle the claim. Assess claims for potential fraud.
• Establish appropriate claim reserves, determine the claim resolution amount, and issue accurate payments.
• Develop and execute action plans for effective claim resolution.
• Communicate and apprise all parties regarding claim status, including business customers.
• Maintain accurate records of claim activity in claim management systems.
• Demonstrate openness to continuous learning, particularly in AI and digital transformation.
• Adapt to new workflows, technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the job.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Decision making

Willingness to obtain license

Team collaboration

Open to learning

Education

Bachelor’s Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Claims management software

Job description

Travelers is seeking an Associate Claim Rep, Auto Damage, in the United States. The program includes structured training to handle auto, heavy equipment and property damage claims with on-the-job learning and exams.

Starting with comprehensive training, you will gain policy interpretation skills, claim assessment, and customer communication. A license within three months is required, and the role offers a hybrid work model with competitive base pay and benefits.