Auto Customer Experience Specialist – Training

CarMax; Florence (KY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Job summary

CarMax Florence, KY, is hiring for a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You will support appraisals, paperwork, and coordination of repair orders while upholding CarMax standards.

The role emphasizes hands-on learning in a fast-paced setting and requires strong communication, integrity, and teamwork to deliver a seamless customer experience.

Qualifications

• Excellent written and spoken communication.
• Ability to build lasting customer relationships and deliver win‑win solutions.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Balance customer needs with business goals and follow processes precisely.
• Manage multiple tasks and meet deadlines with attention to detail.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, tests, and financing applications.
• Perform vehicle condition assessments and document findings for appraisals.

Skills

Strong communication

Relationship building

Integrity and teamwork

Customer-focused

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Florence, KY, is hiring for a Customer Specialist in Training to guide customers through buying, selling, or servicing vehicles. You will support appraisals, paperwork, and coordination of repair orders while upholding CarMax standards.

The role emphasizes hands-on learning in a fast-paced setting and requires strong communication, integrity, and teamwork to deliver a seamless customer experience.