Auto Collision Service Advisor - Estimates & Customer Care

Texas Collision Centers; Mesquite (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas Collision Centers in Mesquite, TX is seeking a Service Advisor to inspect and determine repair needs by visually assessing vehicles and preparing repair estimates. You will explain the repair process to customers and liaise with insurance to obtain authorization.

Key duties include vehicle check-in, updating customers on repair progress, and delivering the vehicle after final quality control. A strong customer-service orientation is essential.

Qualifications

• Positive, friendly demeanor and exemplary customer service skills.
• Excellent verbal and written communication abilities.
• Must be 18 years or older and have a valid driver's license.
• Experience with automotive collision estimating and CCC One is preferred.
• Proficient with computers and common software.

Responsibilities

• Inspect and determine repairs needed by visually assessing the vehicle.
• Prepare repair estimates and explain the process to customers.
• Communicate with customers' insurance regarding damages and authorization.
• Complete vehicle check-in and provide updates on repair progress.
• Deliver vehicle after repairs and ensure final quality control.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Problem-solving

18+ years old

Driver's license

Tools

CCC One

Job description

Texas Collision Centers in Mesquite, TX is seeking a Service Advisor to inspect and determine repair needs by visually assessing vehicles and preparing repair estimates. You will explain the repair process to customers and liaise with insurance to obtain authorization.

Key duties include vehicle check-in, updating customers on repair progress, and delivering the vehicle after final quality control. A strong customer-service orientation is essential.