Auto Service Concierge: Customer Experience & Estimates

Snell Motor Companies; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid holidays & paid time off

Vision insurance

Earn vacation hours after 90 days

Aggressive Employee Referral Program

Job summary

Snell Motor Companies is seeking a Service Advisor in Dallas, TX to deliver an exceptional customer experience while coordinating with service technicians. You will assess problems, explain estimates, prepare repair orders, and maintain customer rapport throughout the service process.

Responsibilities include verifying warranty coverage, developing cost estimates, and updating vehicle records. The role requires strong communication skills and knowledge of automotive systems to ensure

Qualifications

• Ability to establish and maintain good relationships with customers and co-workers.
• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.
• Knowledge of automotive systems in general
• Ability to review service orders and inspect the vehicle for necessary repairs
• Knowledge of new models and product improvements, based on technical service bulletins, etc.
• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
• Ability to communicate well with co-workers and co-workers throughout repair process.

Responsibilities

• Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job description

Snell Motor Companies is seeking a Service Advisor in Dallas, TX to deliver an exceptional customer experience while coordinating with service technicians. You will assess problems, explain estimates, prepare repair orders, and maintain customer rapport throughout the service process.

Responsibilities include verifying warranty coverage, developing cost estimates, and updating vehicle records. The role requires strong communication skills and knowledge of automotive systems to ensure