Collision Service Advisor: Customer & Insurance Liaison

OpenRoad Collision; La Porte (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Team-oriented culture

I-CAR Gold Certified

OEM Certified

Competitive compensation

Job summary

OpenRoad Collision in La Porte, TX is seeking a motivated Service Advisor to join our team. You will be the primary contact for customers and insurers, manage estimates, and keep clients informed throughout the repair process.

The role emphasizes accuracy, timely communications, and strong organizational skills, with opportunities for professional growth and a supportive, team-oriented environment. Experience with CCC One estimating is a plus, and we value a proactive, customer-focused approach.

Qualifications

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Positive attitude and a customer-focused mindset.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Communication

Team player

Organization

Tools

CCC One estimating

Job description

OpenRoad Collision in La Porte, TX is seeking a motivated Service Advisor to join our team. You will be the primary contact for customers and insurers, manage estimates, and keep clients informed throughout the repair process.

The role emphasizes accuracy, timely communications, and strong organizational skills, with opportunities for professional growth and a supportive, team-oriented environment. Experience with CCC One estimating is a plus, and we value a proactive, customer-focused approach.