Senior Auto Collision Service Advisor

Classic Collision Corporate Services LLC; Schertz (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Supportive Team Culture

Job summary

Classic Collision in Schertz, TX is hiring to serve as primary contact for customers during vehicle repairs, preparing estimates for customers and insurers, and coordinating with insurance partners to ensure top‑notch service. You will stay in touch with customers, track the repair progress, and coordinate with technicians to verify all damages are identified and addressed.

The role demands strong communication and organizational skills, with the potential for growth and a comprehensive benefits

Qualifications

• Must be at least 18 years old.
• Valid Driver's License required.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

18+ years

Clear communication

Strong organizational skills

Background check

Tools

CCC1 estimating system

I-CAR / ASE (preferred)

Job description

Classic Collision in Schertz, TX is hiring to serve as primary contact for customers during vehicle repairs, preparing estimates for customers and insurers, and coordinating with insurance partners to ensure top‑notch service. You will stay in touch with customers, track the repair progress, and coordinate with technicians to verify all damages are identified and addressed.

The role demands strong communication and organizational skills, with the potential for growth and a comprehensive benefits