Service Advisor

Texas Collision Centers; Mesquite (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas Collision Centers in Mesquite, TX is seeking a Service Advisor to inspect and determine repair needs by visually assessing vehicles and preparing repair estimates. You will explain the repair process to customers and liaise with insurance to obtain authorization.

Key duties include vehicle check-in, updating customers on repair progress, and delivering the vehicle after final quality control. A strong customer-service orientation is essential.

Qualifications

• Positive, friendly demeanor and exemplary customer service skills.
• Excellent verbal and written communication abilities.
• Must be 18 years or older and have a valid driver's license.
• Experience with automotive collision estimating and CCC One is preferred.
• Proficient with computers and common software.

Responsibilities

• Inspect and determine repairs needed by visually assessing the vehicle.
• Prepare repair estimates and explain the process to customers.
• Communicate with customers' insurance regarding damages and authorization.
• Complete vehicle check-in and provide updates on repair progress.
• Deliver vehicle after repairs and ensure final quality control.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Problem-solving

18+ years old

Driver's license

Tools

CCC One

Job description

Job Details

Job Location: TCC#18-Mesquite - Mesquite, TX 75150Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities

• Examine damage to determine the extent of body, structural, mechanical, or interior damage
• Prepare estimates to repair vehicle
• Explain repair process to customers
• Communicate with customers insurance related to damages and obtain repair authorization
• Complete vehicle check-in with customer
• Explain and communicate repair process, estimated repair time and any updates with the customer
• Handle total loss process
• Perform final Quality Control inspection
• Upon completion of repair work, deliver vehicle to customer
• Comply with all TCC’s safety standards, guidelines, and procedures
• Perform other related duties as assigned

QualificationsRequirements

• Positive, friendly, and approachable demeanor
• Exemplary customer service skills
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills
• Must be 18 years or older
• Valid Driver's License

Education and Experience

• Prior automotive collision estimating experience
• Experience with preparing estimates in CCC One preferred
• Proficient with a computer and software

Physical Requirements

• Must be able to work safely in a noisy area with many odors present.
• Must be able to lift 10 lbs. regularly.Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
• Must be able to reach below and above shoulder level