Auto Collision Estimator — Customer‑Focused, KPI‑Driven

Boyd Group Services; Salem (VA); On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave (2 weeks)

6 paid holidays

Medical, Prescription Drug, Dental &  

Vision Insurance Day 1

401(k) Retirement Plan with company

Employer Paid Short-Term Disability &

Life Insurance

Continuing Education Opportunities

Uniform stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass in Salem, VA, is hiring an Estimator to provide exceptional customer experiences while preparing accurate repair estimates and coordinating repairs with customers and insurance companies. The role requires knowledge of OE guidelines, basic computer skills, and a valid driver's license.

Responsibilities include documenting customer interactions, guiding customers through the repair process, ensuring compliance with insurance programs, and supporting the team in daily

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• Willingness to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document every customer interaction with pertinent details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and WOW Operating Ways.
• Communicate customer requests to team members.
• Participate in production walks with Management and attend trainings as required.

Skills

Knowledge of Repairs and OE Guidelines

Basic Computer Skills

I-CAR Training willingness

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in Salem, VA, is hiring an Estimator to provide exceptional customer experiences while preparing accurate repair estimates and coordinating repairs with customers and insurance companies. The role requires knowledge of OE guidelines, basic computer skills, and a valid driver's license.

Responsibilities include documenting customer interactions, guiding customers through the repair process, ensuring compliance with insurance programs, and supporting the team in daily