Auto Collision Estimator — Customer Focused & KPI-Driven

Gerber Collision & Glass; Columbus (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holiday pay

Medical insurance

Retirement plan with company match

Disability & Life Insurance

Education opportunities

Flexible daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating repair needs for customers, including communication with insurers. The role emphasizes documenting interactions, guiding through the repair process, and aligning with the team to meet KPIs.

Responsibilities include updating customers, ensuring compliance with insurance programs, and participating in daily production walks and safety meetings.

Qualifications

• Knowledge of repairs and OE guidelines.
• Awareness of where to look for answers.
• Basic computer skills and DRP compliance.

Responsibilities

• Provide accurate estimates and document repairs.
• Coordinate repair needs and communicate with customers and insurers.
• Ensure adherence to WOW Operating Ways and team procedures.
• Participate in safety and training sessions as required.

Skills

Basic Computer Skills

DRP compliance

Communication

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver exceptional customer experiences by creating accurate estimates and coordinating repair needs for customers, including communication with insurers. The role emphasizes documenting interactions, guiding through the repair process, and aligning with the team to meet KPIs.

Responsibilities include updating customers, ensuring compliance with insurance programs, and participating in daily production walks and safety meetings.