Auto Collision Estimator — Customer Experience Leader

Holdings LLC; Orlando (FL); In loco; USD 49.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual PTO plans

Paid parental leave

6 paid holidays annually

Medical, prescription drug, dental & V

Vision insurance

401(k) with company match

Employer paid short-term disability &/

Voluntary life insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Meal/transport allowances

Descrizione del lavoro

Gerber Collision & Glass in Orlando, FL is seeking an Estimator to deliver exceptional customer experiences while coordinating repair needs and quoting accurately. You will document interactions, communicate with customers and insurers, and ensure KPI targets are met.

Role requires knowledge of DRP processes, OE guidelines, and I-CAR training, with a 1-year DRP experience and a valid driver’s license. This position offers integration with WOW standards and daily collaboration with the management

Competenze

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Mansioni

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI's by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Conoscenze

DRP compliance

I-CAR training

Valid Driver's License

Formazione

High School Diploma or equivalent

Strumenti

Basic Computer Skills

Descrizione del lavoro

Gerber Collision & Glass in Orlando, FL is seeking an Estimator to deliver exceptional customer experiences while coordinating repair needs and quoting accurately. You will document interactions, communicate with customers and insurers, and ensure KPI targets are met.

Role requires knowledge of DRP processes, OE guidelines, and I-CAR training, with a 1-year DRP experience and a valid driver’s license. This position offers integration with WOW standards and daily collaboration with the management