Auto Collision Estimator Apprentice

3M HEALTHCARE; Bristol (TN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Health Insurance

Retirement Plan

Education Opportunities

Uniforms Provided

Job summary

Gerber Collision & Glass is seeking an Estimator Apprentice to train alongside our Estimator, learning to diagnose and prepare precise repair estimates per company guidelines. You will communicate value to customers and support insurance partners to drive a high closing rate.

You’ll map damage, capture photos, coordinate with production, and keep customers updated on estimates and promise dates while contributing in production meetings and process improvements.

Qualifications

• High school diploma or GED required.
• 16 I-CAR units must be completed within the first 12 months of employment.
• Prior customer service experience is preferred.

Responsibilities

• Greet customer at repair drop off and build rapport.
• Map damage with customer (previous, current loss, WOW opportunities).
• Prepare and finalize repair estimates using the Repair Planning Template.
• Coordinate with repair team to ensure windshield notations are correct and complete.
• Input photos and notes into CCC One, with arrival time and other details.
• Notify production that the vehicle has arrived and place it in production queue.
• Review and verify estimates during teardown and adjust as needed.
• Call customers to review estimates and promised completion dates.
• Assist insurance adjusters with damage reports and liaise with claim inspectors.
• Participate in regularly scheduled production meetings and provide updates.

Skills

Excellent communication

Computer literate

Microsoft Office

Decision-making

Education

High school diploma/GED

16 I-CAR units within 12 months

Tools

CCC One

Photo-imaging software

Job description

Gerber Collision & Glass is seeking an Estimator Apprentice to train alongside our Estimator, learning to diagnose and prepare precise repair estimates per company guidelines. You will communicate value to customers and support insurance partners to drive a high closing rate.

You’ll map damage, capture photos, coordinate with production, and keep customers updated on estimates and promise dates while contributing in production meetings and process improvements.