Auto Collision Customer Experience Specialist

Gerber Collision & Glass; Streetsboro (OH); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Paid Parental Leave

6 paid holidays annually

Medical Insurance Day 1

401(k) Retirement Plan

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses allowance

Uniform Stipend

Voluntary Daily Pay

Descripción de la vacante

Gerber Collision & Glass in Streetsboro, OH is seeking a Customer Service Representative to deliver exceptional customer experiences while coordinating with customers and insurance partners. You will manage administrative support for the Repair Facility Team, schedule repairs using CCC One, and track rental information via ARMS.

Strong communication and detail orientation are essential. Previous admin experience is valued; a high school diploma is required.

Formación

• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsabilidades

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Conocimientos

Multitasking

Detail orientation

Office equipment

Communication skills

Sales mindset

Customer service

Educación

High School Diploma or GED

Herramientas

CCC One

ARMS

Daily Demand Capacity Planner

Descripción del empleo

Gerber Collision & Glass in Streetsboro, OH is seeking a Customer Service Representative to deliver exceptional customer experiences while coordinating with customers and insurance partners. You will manage administrative support for the Repair Facility Team, schedule repairs using CCC One, and track rental information via ARMS.

Strong communication and detail orientation are essential. Previous admin experience is valued; a high school diploma is required.