Auto Collision Customer Experience Specialist

Caliber; Riverview (FL); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Benefits from day one: medical, dental

Industry Comparable Pay

Paid Vacation & Holidays

Career growth opportunities

A career for life

Job summary

Caliber Collision in Riverview, FL is seeking a Customer Service Consultant to greet customers in person or by phone, determine their needs, and provide guidance as required. You will support Collision Estimators by handling drop-offs, mapping and photographing vehicles, arranging transportation, and preparing paperwork.

You will deliver personable, world-class service while coordinating with customers, clients, teammates and vendors to ensure accurate, timely repairs and adherence to Caliber’s

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Respond by providing guidance and assistance as required.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Perform active customer deliveries and communicate with customers, clients, teammates and vendors to ensure correct and efficient repairs.

Skills

Customer service

Communication

Phone support

Teamwork

Multitasking

Job description

Caliber Collision in Riverview, FL is seeking a Customer Service Consultant to greet customers in person or by phone, determine their needs, and provide guidance as required. You will support Collision Estimators by handling drop-offs, mapping and photographing vehicles, arranging transportation, and preparing paperwork.

You will deliver personable, world-class service while coordinating with customers, clients, teammates and vendors to ensure accurate, timely repairs and adherence to Caliber’s