Customer Experience Specialist – Auto Collision Center

Caliber Collision; North Sarasota (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision North Sarasota is seeking a Customer Service Consultant to greet customers, assess their needs, and respond with guidance for repairs. You will assist Collision Estimators with drop-offs, vehicle mapping, and photography, while coordinating transportation and paperwork to keep repairs moving smoothly.

You’ll deliver exceptional, world-class service in a production shop environment, handling multiple tasks with accuracy and timely communication.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Perform active customer deliveries and communicate with customers, teammates and vendors to ensure accurate repairs.

Skills

Customer service

Sales experience

Communication skills

Job description

Caliber Collision North Sarasota is seeking a Customer Service Consultant to greet customers, assess their needs, and respond with guidance for repairs. You will assist Collision Estimators with drop-offs, vehicle mapping, and photography, while coordinating transportation and paperwork to keep repairs moving smoothly.

You’ll deliver exceptional, world-class service in a production shop environment, handling multiple tasks with accuracy and timely communication.