Collision Repair: Customer Experience Consultant

calibercollision; Riverview (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on production shop experience

Job summary

Caliber Collision in Riverview, FL is seeking a Customer Service Consultant to greet customers, assess needs, and guide them through the repair process while coordinating with estimators and shop staff.

You will handle drop-offs, vehicle mapping/marking and photography, arrange transportation, and prepare paperwork. The role emphasizes friendly, world-class service and adherence to SOPs. Benefits start Day One with growth opportunities.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork for repairs.
• Deliver vehicles and maintain clear communication with customers, teammates and vendors.
• Follow Caliber's SOPs and industry guidelines.

Skills

Customer service

Communication skills

Teamwork

Time management

Job description

Caliber Collision in Riverview, FL is seeking a Customer Service Consultant to greet customers, assess needs, and guide them through the repair process while coordinating with estimators and shop staff.

You will handle drop-offs, vehicle mapping/marking and photography, arrange transportation, and prepare paperwork. The role emphasizes friendly, world-class service and adherence to SOPs. Benefits start Day One with growth opportunities.