Auto Collision CSR — Fast-Paced Support with Great Benefits

Boyd Group Services; Oshkosh (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Medical insurance Day 1

401(k) match

Short-Term Disability

Life Insurance

Continuing Education

Uniform stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Oshkosh, WI is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers while supporting the repair team. You will schedule repairs, gather authorization docs, prepare RO packets, and document interactions in CCC One, ARMS, and related systems.

Valid driver’s license required; auto body or customer service background preferred. This full-time role offers comprehensive benefits and opportunities to grow within the Boyd

Qualifications

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation.
• Prepare RO work packets with QC checklist, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners during the repair process using CCC One notes.
• Confirm rental information and update CCC One with rental car usage information.
• Manage ARMS throughout the day to ensure vehicles are noted in CCC One.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass in Oshkosh, WI is seeking a Customer Service Representative to deliver an exceptional experience for customers and insurers while supporting the repair team. You will schedule repairs, gather authorization docs, prepare RO packets, and document interactions in CCC One, ARMS, and related systems.

Valid driver’s license required; auto body or customer service background preferred. This full-time role offers comprehensive benefits and opportunities to grow within the Boyd