Auto Collision CSR — Expert Customer Care & Admin

Holdings LLC; Streetsboro (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Paid parental leave

Holidays

Health insurance

401(k)

Short-Term Disability

Life Insurance

Education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Streetsboro, OH is hiring a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team. You will manage relationships with customers and insurance companies and handle administrative tasks.

Responsibilities include scheduling repairs using CCC One, obtaining approvals, preparing RO packets, and updating records in CCC One and ARMS. A high school diploma and 1 year of relevant experience are required.

Qualifications

• What candidates must have include a High School Diploma or GED and relevant experience.
• Minimum of 1 year in a similar admin role; auto body or service industry preferred.
• Strong multitasking, detail orientation, and communication skills required.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One and proper scripting.
• Ensure timely retrieval of insurance assignments and repair authorization documentation.
• Prepare RO (repair order) work packet with QC checklist, work order, parts list and windshield tag used to record indicators.
• Records all communication with customers or insurance partners during the repair process using CCC One notes.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Multitasking under pressure

Attention to detail

Communication skills

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Streetsboro, OH is hiring a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team. You will manage relationships with customers and insurance companies and handle administrative tasks.

Responsibilities include scheduling repairs using CCC One, obtaining approvals, preparing RO packets, and updating records in CCC One and ARMS. A high school diploma and 1 year of relevant experience are required.