Auto Collision CSR – Fast-Paced Customer Care | Daily Pay

Boyd Group Services; Columbus (GA); Presencial; USD 21.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual PTO

Parental Leave

Paid Holidays

Insurance Day 1

401(k) Match

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Descripción de la vacante

Gerber Collision & Glass in Columbus, GA is seeking a CSR to deliver outstanding customer experiences while coordinating repairs and insurance communications. You will handle appointments, documentation, and rental management to keep repair orders moving smoothly.

The role requires a high school diploma or GED and at least one year in a similar administrative position, ideally with auto body exposure and customer service experience.

Formación

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred: 1 year in auto body or related environment with customer service experience.

Responsabilidades

• Ensure WOW plan is consistently executed in daily operations.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorization docs for disassembly.
• Prepare RO packets with QC checklists, parts lists and rental indicators.
• Record communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One accordingly.
• Manage ARMS and ensure entries are reflected in CCC One.

Conocimientos

Customer service

Multitasking under pressure

Attention to detail

Communication skills

Sales drive

Educación

High School Diploma or GED

Descripción del empleo

Gerber Collision & Glass in Columbus, GA is seeking a CSR to deliver outstanding customer experiences while coordinating repairs and insurance communications. You will handle appointments, documentation, and rental management to keep repair orders moving smoothly.

The role requires a high school diploma or GED and at least one year in a similar administrative position, ideally with auto body exposure and customer service experience.