Customer Service & Admin Pro - Auto Collision Team

Boyd Group; Oshkosh (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid PTO

Parental leave

Holiday pay

Health insurance from Day 1

401(k) with match

Short-Term Disability & Life Insurance

Education opportunities

Daily Pay option

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience by coordinating repair appointments, managing communications with customers and insurance partners, and supporting the Repair Facility Team with administrative tasks.

The role requires a high school diploma or GED, at least one year in a related admin role, and preferred experience in auto body settings. A fast-paced environment with strong attention to detail is expected.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or similar environment with customer service exposure.

Responsibilities

• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare repair order work packets with QC checklist and parts list.
• Document all customer/insurance communications in CCC One notes.
• Update CCC One with rental car information and ARMS market data.

Skills

multitasking

attention to detail

communication

sales drive

customer service

Education

High School Diploma or GED

1 year admin experience

1 year auto body experience (preferred)

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience by coordinating repair appointments, managing communications with customers and insurance partners, and supporting the Repair Facility Team with administrative tasks.

The role requires a high school diploma or GED, at least one year in a related admin role, and preferred experience in auto body settings. A fast-paced environment with strong attention to detail is expected.