Auto Collision CSR — Elite Customer Experience

Gerber Collision & Glass; Augusta (GA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

PTO

Parental Leave

Health Insurance

401(k)

Job summary

Gerber Collision & Glass in Augusta, GA is hiring a Customer Service Representative to deliver an exceptional customer experience. You will manage relationships with customers and insurance partners while providing all administrative support for the Repair Facility Team.

Key duties include scheduling repairs, retrieving insurance assignments, preparing RO work packets, recording communications in CCC One, and updating rental information and ARMS entries.

Qualifications

• High school diploma or GED required; customer service experience preferred.
• Strong multitasking and written/spoken communication skills.
• Knowledge of CCC One and ARMS systems helpful.

Responsibilities

• Schedule vehicle repairs using CCC One and related scripts.
• Retrieve insurance assignments and obtain repair authorizations.
• Prepare repair orders with QC checklists and windshield tags.
• Record communications with customers and insurers in CCC One notes.
• Update rental information and ARMS entries as they occur.

Skills

Multitasking

Detail-oriented

Communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Office equipment

Job description

Gerber Collision & Glass in Augusta, GA is hiring a Customer Service Representative to deliver an exceptional customer experience. You will manage relationships with customers and insurance partners while providing all administrative support for the Repair Facility Team.

Key duties include scheduling repairs, retrieving insurance assignments, preparing RO work packets, recording communications in CCC One, and updating rental information and ARMS entries.