Auto Collision CSR — Customer Experience & Admin

Mobile Auto Solutions, LLC; Missouri; On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Medical Insurance

401(k) with company match

Dental & Vision Insurance

Life Insurance

Continuing Education Opportunities

Uniform stipend

Flexible daily pay

Job summary

Gerber Collision & Glass in Missouri is seeking a Customer Service Representative to deliver exceptional customer experience, coordinate with customers and insurance partners, and support the Repair Facility Team.

The ideal candidate has a high school diploma, at least one year of administrative or customer service experience, and a proven ability to multitask in a fast-paced environment while maintaining accuracy and strong communication.

Qualifications

• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Multitasking

Attention to detail

Customer service

Communication skills

Sales drive

Education

High School Diploma or GED

Job description

Gerber Collision & Glass in Missouri is seeking a Customer Service Representative to deliver exceptional customer experience, coordinate with customers and insurance partners, and support the Repair Facility Team.

The ideal candidate has a high school diploma, at least one year of administrative or customer service experience, and a proven ability to multitask in a fast-paced environment while maintaining accuracy and strong communication.