Auto Collision CSR: Elevate Customer Experience

Gerber Collision & Glass; Jacksonville (FL); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Parental Leave

Paid Holidays

Health Insurance

401(k)

Disability & Life Insurance

Voluntary Life Insurance

Education Opportunities

Uniform Stipend

Voluntary Daily Pay

Descrizione del lavoro

Gerber Collision & Glass is seeking a Customer Service Representative in Jacksonville, FL to deliver an exceptional customer experience and manage insurer relationships. You will handle all administrative tasks for the Repair Facility Team, including scheduling, documentation, and communication.

The role requires a HS diploma or GED and 1 year in a similar setting; auto-body exposure is a plus. Strong multitasking, detail orientation, and customer service skills are essential.

Competenze

• High School Diploma or GED required.
• 1 year experience in a similar administrative role preferred.
• Experience in auto body or related environment is a plus.

Mansioni

• Provide exceptional customer experience and manage relationships with customers and insurance companies.
• Schedule appointments for vehicle repair using CCC One and DPR systems.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare repair orders including QC checklists, parts, and rental status indicators.
• Record communications with customers/insurers using CCC One notes.

Conoscenze

Multitasking

Attention to detail

Communication skills

Sales drive

Customer service

Office equipment

Formazione

High School Diploma or GED

Strumenti

CCC One

ARMS

Descrizione del lavoro

Gerber Collision & Glass is seeking a Customer Service Representative in Jacksonville, FL to deliver an exceptional customer experience and manage insurer relationships. You will handle all administrative tasks for the Repair Facility Team, including scheduling, documentation, and communication.

The role requires a HS diploma or GED and 1 year in a similar setting; auto-body exposure is a plus. Strong multitasking, detail orientation, and customer service skills are essential.