Auto Collision CSR: Customer Experience Specialist

Boyd Group; Thompson's Station (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual PTO plans

Paid parental leave for full-time

Paid holidays

Medical, prescription, dental & vision

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Safety eyewear provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Thompson's Station, TN, seeks a detail‑oriented CSR to deliver an exceptional customer experience and act as the liaison with insurance providers. You will manage administrative tasks for the Repair Facility Team and help coordinate vehicle repairs end-to-end.

Responsibilities include scheduling, obtaining authorizations, preparing repair orders, and tracking rental information within CCC One and ARMS systems. Prior customer service in auto body settings is a plus.

Qualifications

• Minimum 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Skills

Customer service

Multitasking

Attention to detail

Sales drive

Communication skills

Education

High School Diploma or GED

Job description

Gerber Collision & Glass in Thompson's Station, TN, seeks a detail‑oriented CSR to deliver an exceptional customer experience and act as the liaison with insurance providers. You will manage administrative tasks for the Repair Facility Team and help coordinate vehicle repairs end-to-end.

Responsibilities include scheduling, obtaining authorizations, preparing repair orders, and tracking rental information within CCC One and ARMS systems. Prior customer service in auto body settings is a plus.