Auto Collision CSR: Customer Care & Admin Pro

Boyd Group; Clinton (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Medical Insurance Day 1

401(k) Match

Life Insurance

Education Opportunities

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Maryland is seeking a detail‑oriented CSR to deliver an exceptional customer experience throughout the repair process. You will coordinate appointments, manage insurance authorizations, and prepare repair orders while maintaining accurate communications with customers and insurers.

Ideal candidates have a high school diploma or GED, at least one year of related admin experience, and familiarity with auto body environments.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in a similar administrative role.
• Experience in auto body or related environment preferred.

Responsibilities

• Schedule vehicle repair appointments using CCC One and other tools.
• Manage insurance authorizations and repair documentation.
• Record communications with customers and insurers in CCC One.
• Track rental information and ARMS records.

Skills

Multitasking

Attention to detail

Customer service

Sales drive

Fast-paced environment

Education

HS Diploma

GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass in Maryland is seeking a detail‑oriented CSR to deliver an exceptional customer experience throughout the repair process. You will coordinate appointments, manage insurance authorizations, and prepare repair orders while maintaining accurate communications with customers and insurers.

Ideal candidates have a high school diploma or GED, at least one year of related admin experience, and familiarity with auto body environments.